We are priviledged to work with the best people and here’s a few of their "testimonials" -
"You’re a joy to do business with! Thanks!"
"Your service to my family is wonderful. It makes referral easy, too."
"Thanks so much for your call. You are a noble businesswoman. I have no idea what I/we all would do without you. I know of nobody else who duplicates your services."
"You have a great reputation among your peers."
"I’m having fun searching your web site. I wish we lived closer!"
"I really do love your store and you are welcome."
"You guys are doing a great job of re-inventing the wheel when necessary. Keep up the good work."
"Thank you so much, Cindy! You are the blessing. Your shop is a labor that blesses so many others."
We do our best, and here’s some details on that....
IMPORTANT SHIPPING INFORMATION -
When you order from this website, the shipping will be calculated and added later because we had to dis-connect the shipping calculations when the post office came up with flat rate boxes.
Shipping will always be additional but we will do our best to get the lowest shipping for you.
Currently, we ship smaller amounts, (up to 100 lbs), through the post office. We take their postal charges and add approximately a $2.50 handling fee to cover our expense of packing tape and the gas to drive it to the post office for mailing.
(*You wouldn’t believe how much packing tape we buy, but we want it to arrive INTACT, you know?)
Larger amounts are usually shipped through UPS, including UPS freight for the really large orders of grain.
Mark has negotiated very competitive rates for shipping quantities larger than 100 pounds and has even successfully shipped 2800 lbs on 3 pallets to Florida so hopefully he can handle your needs, too!
If you have any specific questions on shipment estimates, feel free to call or email.
TIMELINESS ON SHIPPING -
We try to get all orders out quickly; however, we are a small family business which relies heavily on Mom, aka "me"! Your needs are truly important to us, but there are times the needs of our family take priority over a package going out. Thanks for understanding.
We try to be fair as possible with our pricing, and I try hard to keep this website up-to-date, but prices literally can change in a moments time.
If our supplier’s prices go up, we reserve the right to adjust ours, as well, but will notify you with any changes prior to posting them on your bill.
BACK ORDERS -
The "Murphy’s Law of Retail" says, "Sell out of any item, and it’ll become your best seller!"
Should you order the Murphy’s item of the week, we’ll give you the choice of having us ship your order in two parts, hold the whole order until the backordered item comes in, or cancel the item entirely.
PAYMENT & CONTACT INFORMATION -
I’m often asked, "Will you take Paypal?"
Yes! Contact us by phone or email to get details on how to proceed with it.
SHOULD YOU WISH TO BE ADDED TO OUR EMAIL LISTS,
please know your contact information is never shared with other companies and is never sold. Again, it’s only me that handles adding new folks to "The Forum" e-newsletter or our "Grain Only" email group.
CUSTOMER RETURN POLICY -
We have taken great care in choosing reputable vendors and products, and we pack everything we ship very carefully.
If a product is damaged in shipping, save everything and contact us immediately so we can contact our shipper to confirm and resolve it.
Regarding food and personal care items, our world has changed greatly in the past few years therefore we will not resell any food or personal care item that has left our premises.
Please choose wisely because all sales are final at time of purchase, with the only exception being damaged or defective product.
Should there be a problem, such as mold or bugs in grain, it must be called to our attention within 10 days of purchase for replacement or store credit.
Regarding grain, heat & humidity can bring out the bugs in it. We suggest you store grains in pails, inside homes and not in garages or outside storage buildings. Keep grains dry & cool. If a bag of grain gets wet or damp, there is a distinct possibility it will mold because these bags are just layers of kraft paper with no plastic lining. It is your responsibility to protect your investment once it is purchased.
Defective non-food items may be returned within the first 30 days from purchase for replacement or store credit only. After that, we will assist you in contacting the manufacturer to see what warranties and repairs they offer. Shipping is non-refundable and will be deducted from store credit, if applicable.
All other issues that might come up are handled on a ‘case-by-case’ basis with total discretion on our part and a 15% restocking fee when applicable. As a rule, we do not offer cash refunds. Store credit only.
The information presented on this website, in our literature, or through our conversations are not intended to diagnose, prescribe, or treat any medical conditions.
Please see your health care professional for that.
Product descriptions are taken from the manufacturers websites or product labels. Personal testimonies are from real customers, but we do not print their names out of respect to their privacy. Nothing they say is intended to be taken as medical advice, but rather it is simply one person’s good experience - for what it’s worth.
Should you decide to use any of our information or products, please do so at your own risk as we will not be held responsible or liable. Thank you for understanding.